Refund and Returns Policy

Overview

Our return policy is designed to accommodate the unique nature of our products. As a result, we do not accept returns. Once shipped, items cannot be resold or reissued.

However, we understand that manufacturer defects can occur. If you suspect a defect, please contact us within 72 hours of delivery. In such cases, we may issue a refund or replacement after verifying the defect.

Refunds

We only refund items if they are defective or damaged. If you wish to receive a refund, send us an email at sales@undergroundsupply.shop describing the issue.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Chargebacks

By placing an order with Underground Supply, you agree to the following binding policy:

Chargebacks are strictly prohibited.
There is no valid scenario in which initiating a credit card dispute or chargeback is acceptable. This includes—but is not limited to—cases of misunderstanding, unrecognized charges by household members, or any issue that could have been resolved through direct communication.

If you experience any concern with your order, you are required to contact us first. We are committed to resolving issues promptly and professionally. Initiating a chargeback without contacting us is considered a breach of trust and a violation of our terms.

This is a zero-tolerance policy.
No second chances. No exceptions. Any customer who initiates a chargeback will be permanently banned from future purchases and reported to relevant platforms and processors.

We take fraud prevention seriously and enforce this rule to protect our business and our genuine customers.

Replacements

We only replace items if they are defective or damaged. If you need to replace it for the same item, send us an email at sales@undergroundsupply.shop

Need help?

Contact us at sales@undergroundsupply.shop for questions related to refunds and returns.