Refund and Returns Policy

Overview

Our return policy is designed to accommodate the unique nature of our products. As a result, we do not accept returns. However, we understand that manufacturer defects can occur. If you suspect a defect, please contact us within 48 hours of delivery. In such cases, we may issue a refund or replacement after verifying the defect.

Refunds

We only refund items if they are defective or damaged. If you wish to receive a refund, send us an email at sales@undergroundsupply.shop describing the issue.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Replacements

We only replace items if they are defective or damaged. If you need to replace it for the same item, send us an email at sales@undergroundsupply.shop

Need help?

Contact us at sales@undergroundsupply.shop for questions related to refunds and returns.