Shipping Policy
Nearly all orders are shipped same day if placed by 4pm Eastern when shipped with USPS, or 6pm Eastern for UPS (Monday-Friday). Saturday cutoff time is 2pm Eastern.
However, please allow up to two business days for order processing and shipping in extremely rare situations.
Orders with express shipping are prioritized.
We ship to the United States. All orders are shipped from North Carolina.
International shipping is available to existing customers in the United Kingdom and a few select countries only. We do not ship to Canada.
Shipping is charged on a flat-fee basis. This covers normal and customary shipping costs only. Remote addresses where carrier charges delivery surcharge are not covered by flat-fee shipping rates.
Your order may qualify for free shipping. This covers standard shipping only and if a faster service is desired, standard shipping rate is charged.
It is customer’s responsibility to provide accurate delivery address. Address validation is offered during the checkout process and it is highly recommended.
Misdeliveres or failures to deliver due to incorrect address/information provided will result in additional shipping costs for reshipping.
Not all shipping options are available to all addresses.
AK and HI are covered by USPS only.
UPS is available in continental US, and only for addresses that do not incur any delivery surcharges. We reserve the right to change the level of service, if selected service is not available. The cost difference would be refunded.
If you placed an order for a specific carrier, we will try to honor your choice. However, we reserve the right to change the carrier for operational reasons or when in best interest of the customer. If or when such change occurs, you may be refunded the cost difference for the shipping charge.
We offer express shipping options with UPS, such as 2nd Day Air. It is important to note that those are weekday services only. Meaning, if you order on Thursday or Friday and buy 2nd Day Air service the package will not get to you in 2 days! Weekend days (Saturday and Sunday) do NOT count toward delivery days. 2nd Day Air shipping service does not equal 2 days delivery time!
We DO NOT recommend these express options for customers based on the East coast (and parts of Midwest). UPS Ground may be a faster or same-speed option (as it delivers on Saturdays in most locations).
We are not responsible for delivery delays or failures to meet service level expectations. Should your package be delayed or lost while in carriers possession it is the responsibility of the carrier to indemnify any losses sustained by you.
All shipments are insured for $100. Additional insurance is available upon request.
Please be advised that our shipping terms are FOB: Origin. We are not responsible for shipments once they leave our premises.
Shipments are insured for $100. Additional insurance for higher valued orders is available upon request, which must be placed at the same time when ordering. Cost of additional insurance is $1.50 per $100 insured.